Secure processing of your information
When submitting your details to goodreason.co.uk over the internet, your browser (e.g. Internet Explorer, Mozilla) connects to the secure side of our server (website computer).
During the communication between your browser and our server, the information is scrambled using 128bit encryption. Along with industry standard practices of firewall and Secure Socket Layers, this ensures to safeguard the confidentiality of your personal information so that it is not unlawfully processed.
Additional security measures for credit card payments
goodreason.co.uk is also subject to periodic vulnerability assessments (vulnerability scans).
These scans are carried out by an independent third party to ensure that our website fulfils requirements of the PCI DSS (Payment Card Industry Data Security Standard) as well as Visa CISP, MasterCard SDP, American Express DSS, and Discover Card programs.
Goodreason.co.uk is also setup to give you the option of using 3D secure payments in the form of Verified by Visa and Mastercard Securecode.
Security Guarantee
None of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.
1. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet
2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
3. If your bank or card issuer holds you liable, we will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at goodreason.co.uk while using the secure server.
If you contact us we will need the following information in order to help you:
• Your name
• Daytime phone number
• Billing address
• A copy of the credit card statement in question (please circle fraud charges)
• Proof of your credit card company's fraud determination and liability fee
• A description of the incident
Send an email or send a letter to:
Customer Service Department
Good Reason Trading Ltd
The Meridian, 4 Copthall House
Station Square
Coventry
CV1 2FL
A Few Important Notes: this guarantee only applies to credit or debit card purchases made using goodreason.co.uk's secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
Requesting your landline number
When you create and account at goodreason.co.uk, we will request your landline number primarily for security reasons. This number should be the one associated with your credit card billing or bank statement address.
In addition you can also enter your mobile number or landline number of the delivery address unless it is the same. In the event that we encounter issues regarding payment details or delivery addresses, we will contact you on this number to qualify the situation.
