We guarantee that you will be happy with your purchase. However, on the rare occasion you might need to return goods to us. Please contact us to arrange return of faulty and non-faulty goods.
Goods Reported Faulty Within 14 Days of Receipt
If you are reporting faulty goods within 14 days of receipt, we’ll issue a full refund to you via your original payment method. This will be initiated when the goods are returned to us complete upon satisfactory inspection.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged from the outside you can either:
Refuse acceptance of the goods and they will automatically be returned to us
Mark the delivery consignment note as “damaged”
If you are unsure of the condition of the goods sign the delivery consignment note “unchecked”
It is important that you fully inspect the goods at the time of delivery. If you do not state any visible damage on the delivery consignment note, you have then accepted the delivery to your satisfaction and you will be held responsible for any damage reported after the delivery. This does not affect your statutory rights as a consumer.
If after opening the packaging you find the goods to be damaged call us immediately by telephone or e-mail quoting:
1. Your name and order number
2. The items that are damaged
3. Details of the damaged
You will be contacted by a member of staff from goodreason.co.uk who will outline the requirements for returning goods damaged during transit. You will be asked to:
Repackage the goods securely (in the original packaging)
Return items within seven days, in the original carton/boxes and in adequate packaging to ensure the goods are not further damaged in transit.
We recommend using an insured and trackable service such as Royal Mail special delivery or other courier, as we cannot be responsible for goods lost in transit to us. You are initially responsible for the cost of returning the item(s) to us, although where the goods are found to be faulty or damaged on delivery to you, we will refund reasonable costs of postage incurred.
We will attempt to replace the goods or refund the order value within seven days via your original payment method.. We reserve the right to refuse goods returned to us where the above policy for returning goods damaged during delivery has not been followed. Returning an item without adhering to the above policy may result in you not receiving a refund of your order value.
If You Have Changed Your Mind / Distance Selling Regulations
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
not open shrink-wrapped or blister pack products or break any manufacturer's seals
not load software onto any PC or laptop
return in good condition all packaging, manuals, cables etc
return the goods in a condition that would enable us to resell them as new
Please note that the cost of returning these items is the responsibility of the customer and we will deduct initial delivery costs from your refund.
Also, if decide to collect your order, you are not eligible for refund or exchange if you change your mind.
Return of Faulty Goods: Packaging Guidelines
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Where therefore you intend to return any faulty goods, then we strongly recommend that you return those goods in their original packaging (assuming that the original packaging is not damaged).
Where it is not possible to use the original packaging, then please ensure that the goods to be returned are sufficiently packaged and cushioned to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.
In the event that we reasonably consider that the goods are damaged during carriage, handling and/or sorting due to insufficient or improper protective packaging by you, then we shall not be liable for any loss and/or damage to those goods and shall be entitled to reject any goods that do not meet the criteria laid out above. If we have cause to reject any goods, then we shall return those goods to you.
